Q: What happens if someone else learns my security questions?
A: We strongly recommend that you keep your security questions a secret and do not tell anyone else as they will be used when making any changes to JAG settings. Be aware of phishing scams trying to steal your security information and keylogging viruses that can record your key strokes – Test your knowledge in our phishing quiz to learn more.
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Q: What happens to my recovery questions and answers?
A: When you enable JAG, your old recovery questions and answers will be replaced with your new JAG security questions and answers. The new security questions can only be set once and cannot be changed, which makes them a safer option.
Q: I haven't received my validation email, what can I do?
A: Validation emails should be with you in one minute, but it can sometimes take longer depending on your email provider. It is always worth making sure that the email hasn’t been sent to your spam folder first. If after checking your spam folder you still haven’t received your email, when adding a new device you will be given the chance to resend the email.
Q: What happens if someone logs into my account on a unauthoried device?
A: You will be sent an email if an unauthorised device tries to log into the game using your account they will be asked to go through the additional security checks. Failure to pass those checks means they won’t get into your account.