Q: What happens if someone else learns my security questions?
A: We strongly recommend that you keep your
security questions a secret and do not tell anyone else as they will be used
when making any changes to JAG settings. Be aware of phishing scams trying to
steal your security information and keylogging viruses that can record your key
strokes – Test your knowledge in our phishing quiz to learn more.
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Q: What happens to my recovery questions
and answers?
A: When you enable JAG, your old recovery
questions and answers will be replaced with your new JAG security questions and
answers. The new security questions can only be set once and cannot be changed,
which makes them a safer option.
Q: I haven't received my validation email,
what can I do?
A: Validation emails should be with you in one minute, but it can
sometimes take longer depending on your email provider. It is always worth
making sure that the email hasn’t been sent to your spam folder first. If after
checking your spam folder you still haven’t received your email, when adding a
new device you will be given the chance to resend the email.
Q: What happens if someone logs into my
account on a unauthoried device?
A: You will be sent an email if an
unauthorised device tries to log into the game using your account they will be
asked to go through the additional security checks. Failure to pass those
checks means they won’t get into your account.
